Trouble Ticket

Name*

First Last

Email*

Date*

Location of the problem(s)

Can the game/session/event still run if this is not fixed right away?*

Yes
No
Possibly, but the experience will be negatively impacted
It's temporarily fixed, but the result is not professional

Which of the following did you do to try to resolve the problem?*

Searched for solutions on Google
Worked to resolve the problem with a coworker
Trial and error
Physically tried to fix (change out fixtures, reconnect 12v wires, reattach mag lock, etc.)
I unplugged and plugged back in (media players, TVs, computers, projectors, etc.)

Explain the problem(s) in detail.*

Include what happened to cause the problem or what was the last thing that happened before the problem happened (power outage, guest interaction with a prop, etc), if applicable. We need as much info as possible to effectively troubleshoot.

Exactly what steps were taken to attempt to resolve the problem(s)?*

Suggest some possible next steps to resolve the problem(s).*

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Resources

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